Smart Hands is an on-site, operational support service for remote management, installation and troubleshooting of your equipment.
Cluster Infotech Smart Hands Support Service is tailored towards organisations who already have a centralised network engineering or IT team, but need someone to be on-site or require an extended technical support.
We are able to provide you with efficient on-site technical support for your clients.
saving you the time and money of traveling down.
We ensure you have the best solution tailored to your needs..
Our highly-trained Engineers and Project Managers are ready and able to provide the last-mile support as an extension of your team..
Where required, we are able to help with troubleshooting any issues or problems that arise, and escalating back to your team.
Hardware reboots,Inventory services,Cold/hot swaps,Rack and stack,Labeling services,Hard drives replacement,Physical hardware replacement,Fault finding assistance - hardware/software/networks,Planning and migration of equipment.
Operating system installation,Memory installation.
Structured cabling,Circuit signal tests,Cross connect verification,Remote testing assistance,Network reconfiguration,Router/Switch installation and configuration.
Housekeeping,Secure data erasure,IT asset recycling and disposition,Visual inspection,Cart/server lift delivery,Procurement services.
We will respond to your message as soon as possible.
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